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Frequently Asked Questions

Can't find what you're looking for? Contact our support team at support@paysolutionx.app

Getting Started

How do I get started with PaySolutionX?

Simply sign up for a free account, connect your device with the SIM card receiving payments, and start verifying transactions instantly. Our onboarding wizard will guide you through the process.

Do I need to change my phone number?

No! You keep your existing phone number. PaySolutionX reads SMS messages securely without any changes to your account.

Is PaySolutionX available for iOS?

Currently, we support Android devices. iOS support is coming soon. You can still access your dashboard and manage payments from any device via our web app.

Security & Privacy

Is my data safe with PaySolutionX?

Absolutely. We use AES-256 encryption for data in transit and at rest. All servers are in secure data centers with multiple backups and redundancy.

What permissions does PaySolutionX need?

PaySolutionX only needs permission to read SMS messages. We don't access contacts, photos, or any other data on your device.

Is my SMS data stored permanently?

Payment information is stored based on your plan (7 days for Starter, 30 days for Professional, unlimited for Enterprise). You can request deletion anytime.

Billing & Payments

Can I cancel my subscription anytime?

Yes, cancel anytime without penalties. Your access continues until the end of the billing period.

What payment methods do you accept?

We accept bKash, Nagad, Rocket, credit cards, and bank transfers for annual subscriptions.

Do you offer refunds?

We offer a 7-day money-back guarantee if you're not satisfied with the service.

API & Integration

Can I use PaySolutionX as an API?

Yes! Professional and Enterprise plans include API access. Detailed documentation is available in your dashboard.

What are the API rate limits?

Professional plans get 1,000 requests/day. Enterprise plans get unlimited requests. You can request higher limits by contacting support.

Do you provide webhooks?

Yes, webhooks are available for payment notifications, verification status, and system events.